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Shipping & Delivery
Most orders placed Monday-Friday will packed and sent within 1 to 2 business days unless otherwise specified on the product detail page. Our standard delivery option is shipped with a registered mail tracking number. Please view our delivery information page for more details on shipping time.
The customer is responsible for providing a correct address during checkout. If a package is ever undeliverable due to an incorrect address, the customer may responsible for any shipping charges to resend the package.
Within 12-48 hours after your item(s) have shipped, we’ll send you a Shipment Notification email that includes the carrier’s name. You can also view this information by signing in to online Order Status section. Click the tracking number to view the status of your package on the carrier’s website. Tracking information may not be immediately available. The U.S. Postal Service and other carriers may not provide up to date tracking information.
Lost packages: If a package is ever lost in transit, please get in contact with us to make arrangements for the package to be resent.
Returns & Replacements
All Purchases (except personalized, engraved products and custom orders) may be returned up to 30 days of purchase for a full refund for the product(s) sold. Should you wish to make a return, please email us so we can issue you a RMA number. If you received a damaged product, please get in contact with our customer service to arrange for replacement.
1. You must request an RMA number Returns by e-mail before a product can be returned. Please ensure you include your full name, order number, telephone number, item in question and a complete description of the problem. Typically, within 1 to 2 business days after submitting the completed request you will be contacted via email with an RMA number and product return instructions.
2. Returned items must be complete without exception. When returning a product, you must write your RMA number on the package.
3. PartyKoo will not pay the return shipping cost for non-fault returns. It is the customer's responsibility to ensure that the returned goods are packed properly and insured against loss. We cannot accept any responsibility for goods damaged in transit to us.
4. Any items that are defaced or physical damaged by end-users; we reserve the right to check the condition of the returned items before issuing refund; any product returned without the original package that cannot be verified as our products; any items returned after 30 days and any items returned without RMA number and authorization.
Cancelling an Order
You may be able cancel an item or an entire order, provided the item(s) in your order have not been prepared for shipment, or have not shipped. If you are unable to cancel item(s) and need to make a return, please review the Returns section and get in contact with us.